InTouch Newsletter


Edition 1, 2009

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With all the doom and gloom of the current Global financial situation, its refreshing (if not long over due) to expand our customer service team in Sydney. Katrina Mueller joined our team in March to assist Michael Harband in our Customer Service team. Katrina joins us having had a wealth of customer service experience having worked in numerous roles relating to her new duties with Pest IT. We are excited to have Katrina with us and together we plan to substantially increase our communication with clients Australia-wide.

This alone will confirm our client commitment to correct and on-time deliveries. Katrina’s appointment will also allow Michael Harband to return to technical issues, focusing on assisting with quoting, proposals, training and general customer needs. Our goal for Katrina is to call clients “post-sale” to ensure order delivery speed, correct delivery and product choice and to offer early payment (5% for 14 day settlement) incentives. Again, this will help us take our customer service to a new level. Welcome aboard Katrina we hope that this is a career defining choice that will be a satisfying post for you for many years to come.

Eagle Eye “UPGRADE”

We have been busy over the past few months upgrading Eagle Eye components to make the product easier to install. Now when you receive the systems, simple IP65 water resistant plugs make the assembly a very fast and simple operation. Using lights from a solar panel is now an easy option with powerful LED lights plugging directly in via the same USB plug system. The Eagle Eye system has now proved to be more popular in 2009, with more impressive results. Here are just a few examples:

  • A Victorian waste treatments plant used 6 Eagle Eye RED units to move hundreds of Silver Gulls Larus novaehollandiae off a concrete gantry area.
  • A flammable goods plant in Queensland had 6 Eagle Eyes installed that immediately moved the birds on. The refinery next door was making enquiries within the following week.
  • A bowling green in South Australia was being attacked by Cockatoos causing havoc with the playing surface. An Eagle Eye has kept the destructive birds at bay.
  • Numerous trials in orchards around Australia on strawberries, olives, apples, stone fruit and other crops have been successful.
  • We have a number of trials in place with various government departments – QLD DPI are trialling Eagle Eye for deterring flying foxes on tropical fruits, while various councils are commencing trials on landfill sites for Australian white Ibis.
  • Sites from 2008 installations were inspected recently and it is very pleasing for us to see first hand the system in action. Sites included a library, hospital, several major resorts, university, major tourist attractions, industrial buildings and food production facilities to name but a few.

Eagle Eye is available to accredited installers only for use on commercial and industrial facilities. To ensure this success continues, Eagle Eye accreditations will commence during the winter period. All installers must be accredited and those attending past accreditations will need to attend to maintain accreditations. We will be in contact soon with more information. If you want to be accredited or remain accredited, please register your interest with us on 1300 66 56 57.

DISEASES Still a major topic surrounding pest managment

Swine Flu is in the news dominating headlines at present. However, we should remain vigilant and aware of the various diseases having an impact close to our shores as well as the significant mosquito arbovirus issues affecting both North Queensland and Northern Territory.

A three-year-old Vietnamese boy has died of avian influenza after four days in hospital, a health official said on Friday, bringing Vietnam's bird-flu death toll to three this year.

Nguyen Van Chau, director of the Ho Chi Minh City Health Department, said the boy from the south-western province of Dong Thap died on Thursday. He had been admitted on Monday at the Ho Chi Minh City Hospital for Tropical Diseases with high fever and respiratory difficulties. Chau said the boy and his parents ate a duck several days ago. His department and provincial health officials were disinfecting the area around the boy's house, he added. The government-run newspaper Vietnam News reported on Friday that the Preventive Medicine Centre had sent fluid samples from the boy's family members and local poultry farmers to be tested for H5N1, the strain of avian influenza that can be deadly in humans.

The infection was the first human case of bird flu reported in Vietnam's south so far this year. There have been three confirmed cases of bird flu in northern Vietnam, two of whom died in February. The third patient's older sister died of symptoms consistent with avian flu in January but was not tested. There have been 106 confirmed human H5N1 infections in Vietnam since it first appeared in the country in late 2003. Fifty-three of the patients died. The disease is usually spread by contact between infected birds and humans, but scientists fear that the virus could mutate into a form that is easily transmissible among humans and spark a global pandemic that could kill millions.

The wife of a man killed by a mosquito-borne virus says she is “confused and angry” that it took authorities weeks to issue a public warning.

Mango farmer Theofilis Maglis, 58, died on Friday from brain failure after contracting Murray Valley encephalitis (MVE) at his home in Batchelor in rural Darwin. He went into a coma two weeks before his death but the Northern Territory Health Department issued a warning only on the day that his wife made the gut-wrenching decision to turn off his life support. “I don't know why they didn't do it earlier,” said Jude Maglis. “I’m quite confused and a bit sort of angry. I think people should be told when it happens rather than after his death … “We need to get the message out, it's deadly.”

About one person in 1,000 bitten by infected mosquitoes contracts MVE. One in four of those bitten die from the infection. Initial symptoms of the virus include fever, drowsiness, headache, stiff neck, nausea and dizziness. There is tremor and seizures especially in young children, with the virus in some cases progressing to delirium and coma, leading to paralysis or brain damage.

“He was pouring sweat off him, just terribly unwell. He didn't really know what he was doing,” Ms Maglis said. “He was incredibly fit and healthy and strong – a little ball of energy.” Ms Maglis said their 13-year-old son – who had his birthday on Monday - was still coming to terms with his loss. “We're putting it on hold and when we get big and strong again we'll have a party,” she said. “He’s in shock like the rest of us, poor little thing … he loves his dad dearly.”

Top End communities are now being warned to cover up, with doctors saying there is little they can do to help people infected with MVE. The deadly virus killed a man in Western Australia last year and a young child from WA’s north is currently sick with the condition. Mr Maglis’ death is the first from MVE in the Darwin region for almost a decade. While such fatalities are rare, doctors say people must cover up and avoid being bitten because there's no specific treatment for MVE, which is transmitted by the common banded mosquito. “All we can do is support them … get them fluids and food, maintain their vital functions,” Royal Darwin Hospital neurologist Dr Jim Burrow told reporters on Monday. “We just observe and see what happens. People, if they are going to recover or improve, tend to do so fairly quickly.” Earlier this month, MVE spread south from the Kimberley, where it caused a death last year, to areas of the Pilbara affected by weeks of flooding. In the past 30 years only 20 people in the Territory have contracted the disease and Dr Burrow said people should not panic. “It is a rare condition,” he said. “(But) there does appear to be little epidemics of it over the years.” Testing of chickens last week at Darwin’s Berrimah Veterinary Laboratories confirmed the virus was present in the rural suburbs, as well as the Katherine and Barkly regions.


There are a number of price increases to report for May/June 2009 so we suggest that clients confirm pricing at point of order. PestWest prices have increased on some items due to increases to steel prices over several years. Eagle Eye and Bird Barrier products have been adjusted due to the US/Australian Currency rate. For more information, please call us on 1300 66 56 57.

TERM-SEAL CONTINUES To gather momentum

The introduction of TERM-seal Ura-Fen has added a new dimension to the options available for perimeter treatments of new buildings. TERM-seal recently added a new video to their web site to highlight the speed and ease that the product is applied. Click on the following links to view product information and the Ura-Fen Perimeter treatment video. Stay tuned for more news and innovations from TERM-seal. Accreditations also taking place over the winter months. Register your interest with us on 1300 66 56 57.

TERM-SEAL cavity Perimeter systems.

  • TERM-seal PRM Active cavity perimeter system
  • TERM-seal Ura-Fen Perimeter system
  • View Ura-Fen Perimeter System Video

TERM-seal Penetration protection

  • TERM-seal Penetration collars and void former method

Treating all construction joints

  • TERM-seal construction joint treatment

Backfilled walls for 2 in 1 termite and waterproofing

  • TERM-seal back-filled wall treatment

Developments from bird barrier

Bird Barrier brings you the easiest and most informative way to stay up to date with
Follow the link to free on-line training for StealthNet, Bird Shock Flex-Track, Bird Barrier spikes, Bird Coil and more. You can even see some of the latest Australian and international installation projects. Here is just a sample:

Modern Building Maintains Sleek Image

Structure: Aluminm-faced high-rise
Problem: Pigeons roosting on balcony ledges
Product Used: Flex-Track

Extra Ingredients in Bakery's Air Supply

Structure: HVAC units on roof
Problem: Birds roosting on and around units
Product Used: StealthNet

Birds Discharged from this Medical Center

Structure: Medical Center
Problem: Birds roosting in and around open structure
Product Used: StealthNet

Swimming Pool or Bird Bath?

Structure: Indoor pool with retractable roof
Problem: Birds roosting in rafters
Product Used: StealthNet

Birds Pull Out of this Garage

Structure: Hospital parking deck
Problem: Birds nesting on pipes and beams
Product Used: StealthNet

Birds Leave Train Station Right on Schedule

Structure: Canopy inside a train station
Problem: Birds loafing on glass canopy
Product Used: Birdwire

Additional article to supply


We invite you to contact Pest IT for all your commercial pest management product requirements - Call 1300 66 56 57. For more information on Pest IT Pty Ltd or our range of products and services, please visit

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